Shipping
Customers should review the available delivery options and corresponding prices presented during the checkout process. Pricing and delivery times will vary based on specific delivery zip codes, your proximity to a store or distribution center, your total order quantity, and the product availability.
Returns and Exchanges
Neonite reserves the right to modify the below terms and conditions at any time without notice, and such changes shall be deemed effective immediately upon posting of the modified terms and conditions . It is important to regularly review these terms and conditions to ensure that you understand and accept any changes made. Your continued use of the Services following the posting of changes to these terms and conditions will indicate your agreement to those changes.
To ensure a hassle-free return process, please observe the following guidelines:
- Products must be returned in their original condition. We are unable to accept items back that have been opened or used, except in cases of damage or defect.
- Please note that returns must be received within 7 days of purchase to be eligible for a refund.
- This policy applies only to online purchases made through www.neonite.shop.
- Keep your proof of postage for all returns.
- Return the item to the address indicated on the parcel you received.
- Please note that we cannot refund your original delivery cost, and return shipping costs will be at your own expense.
- We will process your return request within 5-7 working days of receiving the item.
- Once the return has been processed, you will receive an email confirming the completion of your refund or exchange.
- For questions about returns, please contact us at goodvibes@neonite.shop.
Delivery and Pickup
Delivery is only available within Singapore and is free of charge. Standard delivery takes 5-7 working days, excluding public holidays.